Structured intake
Capture address, unit, issue, severity indicators, access information, photos, and contact preference.
Industries / Property management
Property management
Turn maintenance calls into coordinated work.
Claire captures the issue and property context, checks emergency rules, creates the right record, routes the request, and keeps residents informed. On-call teams receive true exceptions with the information needed to act.
Resident“There is water coming through the ceiling.”
Verify contextResident, unit, property, access constraints, and history
Apply emergency policySafety script, on-call escalation, and work-order
priority
CoordinateVendor or staff routing, resident update, and status
follow-up
The initial wedge
Maintenance intake and exception routing.
This workflow has clear urgency differences, repeated data collection, multiple systems and people, and an immediate cost when a request is missed or routed badly.
Policy-based routing
Distinguish emergency from routine work using your written rules and named on-call paths.
Status coordination
Create or update the work order, notify the assigned party, and keep the resident informed.
Human control
Escalate risk. Do not bury it.
Gas, fire, flooding, safety, vulnerable residents, access failures, vendor rejection, and policy ambiguity can trigger immediate human takeover.
- Named ownershipRoute by property, issue type, time, severity, and on-call schedule.
- Complete handoffInclude transcript, collected facts, policy result, and attempted actions.
- Closed-loop updatesTell residents what happens next without inventing an arrival time.
Map your maintenance workflow.
Bring the PMS, work-order system, vendor rules, and escalation matrix.