Approval
A configured action exceeds Claire’s authority and requires an accountable owner to approve or reject it.
Home / Human in the loop
Human control by design
AI should know when the work belongs to a person.
Claire handles repeatable coordination without pretending every decision should be automated. Approvals, judgment, empathy, expertise, accountability, and exceptions remain with the people responsible for them.
Claire preparesGather context, retrieve records, complete routine checks, and
identify the decision required.
A person decidesReview the exception or approval with the relevant context
already assembled.
Claire continuesRecord the decision, complete permitted follow-up, and keep the
requester informed.
Escalation model
A handoff should move work forward.
Weak automation sends a transcript or creates a generic ticket. A useful handoff explains what happened, what has already been checked, why the workflow stopped, what decision is needed, and what happens after the person responds.
Exception
The request falls outside a normal policy path, contains conflicting information, or needs a discretionary accommodation.
Judgment or empathy
The situation requires professional expertise, negotiation, reassurance, clinical or legal judgment, or relationship management.
What people receive
Context, not another administrative burden.
The human should enter at the decision point—not restart the workflow from the beginning.
- Request summaryWhat the person needs, including urgency and relevant history.
- Work already completedChecks, records, documents, and system actions already performed.
- Reason for escalationThe precise rule, ambiguity, exception, or approval threshold that stopped autonomous execution.
- Required next decisionA clear question or action for the accountable person.
- Continuation pathWhat Claire may complete after the human responds.
Operational examples
Human control changes by workflow.
Healthcare access
Claire can collect scheduling and coverage context. Access staff handle clinical concerns, policy exceptions, sensitive complaints, and cases requiring judgment.
Legal intake
Claire can gather matter information and support conflicts workflows. Attorneys and authorized staff decide representation, legal advice, and professional obligations.
Financial servicing
Claire can collect documents and apply configured servicing checks. Authorized personnel handle exceptions, regulated decisions, and required approvals.
Define where AI stops.
Bring us a workflow and we will map its authority boundaries, exception paths, and human ownership.