AI for dealerships — picks up every BDC, service, and parts call. Books, qualifies, follows up. 24/7.
Peak service calls, after-hours leads, and parts inquiries can create missed work across dealership teams. Claire can handle configured requests and converts what your team is dropping.
- Picks up BDC, service, and parts calls — 24/7
- Books test drives, service appointments, parts orders
- Integrates with CDK, Reynolds, Dealertrack, VinSolutions, ELEAD
- customer-approved scripting and policy rules
- outbound workflows configured around customer consent and calling policies for service reminders + leads
- English + Spanish native
See Claire on your dealership workflow.
30 minutes. Real BDC / service / parts flow. Real numbers.
Dealerships are losing the calls that close
Your fixed ops are the highest-margin revenue. They're also where most calls get dropped.
Service writers are with customers. Claire picks up every call.
Every dropped service call is a $340 RO lost to the dealer down the road. Claire books them.
If you lose half your BDC leads to voicemail, you're losing fleet-level money. Claire converts.
Keep advisers and technicians focused on the work only people can do.
A customer may say, “My check-engine light came on, I need the car for work, and I can only come in before eight.” Claire can capture the vehicle, concern, mileage, transportation need, timing, and contact preference; identify whether this is service, roadside, warranty, recall, parts, or sales; and prepare the permitted next step. The adviser still sets expectations and manages the relationship. The technician still diagnoses and repairs the vehicle.
Service scheduling
Collect the concern in the customer’s words, vehicle and mileage, preferred time, transportation needs, and whether warning lights, drivability, or safety language requires a person.
Repair-order status
Identify the customer and vehicle, retrieve only authorized status, communicate an approved update, and route questions about diagnosis, price, or completion promises to the adviser.
Parts requests
Capture VIN when available, requested part, vehicle configuration, urgency, and pickup or installation intent so the parts specialist begins with a complete request.
Human checkpoints
Escalate safety issues, angry customers, uncertain intent, warranty judgment, unavailable capacity, price questions, and any commitment outside configured rules.
A practical launch starts with one bounded department and a real call sample. Map how advisers classify requests, what information they need before opening a repair order, which appointment types can be offered, how transportation requests are handled, and what must never be promised automatically. Test duplicate customer records, unavailable slots, system downtime, unclear VINs, repeat callers, and failed transfers before expanding into additional departments or outbound campaigns.
How Claire works in a dealership
Built around service-lane, BDC, parts, and human-handoff workflows. System access is validated per deployment.
Picks up + routes
Identifies caller intent in 1 ring: BDC inquiry, service appointment, parts order, status check. Routes correctly.
Books + qualifies
BDC: qualifies on vehicle, timing, trade. Service: pulls customer record, books appointment, captures concern. Parts: takes order with VIN.
Hands off + follows up
Hot BDC leads to the sales floor with context. Service confirmations via SMS. Parts orders synced to the DMS.
What Claire handles for dealerships
BDC sales inquiries
Inventory questions, financing, trade-in. Qualifies on intent and timing. Hot leads to the floor.
Service appointment booking
Customer record, concern, mileage, loaner needs. Booking is enabled only where verified scheduler access and dealership rules allow it.
Parts orders
VIN-decoded part lookup, price, availability. Prepares the request for the parts team or an authorized system action.
RO status calls
"Is my car ready?" — Claire retrieves only permitted repair-order context and communicates approved status or routes the request to the owning adviser.
After-hours coverage
Capture after-hours inquiries, set a clear next step, and route safety or customer-care exceptions to the configured human path.
Outbound campaigns
Service due reminders, recall outreach, lease maturity, declined recommendation follow-up. with configured consent, timing, opt-out, and human-review controls.
Governed around dealership policy and verified system access.
Dealer systems, OEM requirements, consent rules, and permissions vary. Claire does not claim a native DMS or CRM integration unless that connection has been separately confirmed.
Frequently asked questions
See Claire coordinate a dealership service request.
Bring one real call type, your scheduling rules, and the systems your advisers use.