For D2C brands, marketplaces, and e-commerce operations

AI customer service for e-commerce — WISMO, returns, exchanges. 24/7. Across voice, chat, email, SMS.

"Where is my order?" is 60% of e-commerce support volume — and 100% of it is automatable. Claire answers order status, processes returns, handles exchanges, and routes the rest. Native to Shopify, BigCommerce, Klaviyo, Gorgias.

  • Answers WISMO ("where is my order") instantly
  • Processes returns + exchanges by policy
  • Voice + chat + email + SMS from one platform
  • Native to Shopify, BigCommerce, WooCommerce
  • Integrates with Klaviyo, Gorgias, Zendesk, Postscript
  • English + Spanish + French + German + 80 more
Shopify / BigCommerce native Voice + chat + email + SMS 80+ languages SOC 2 Type II controls

See Claire on your support volume.

30 minutes. Real ticket types. Real deflection numbers.

We respond within one business day. No sales pressure.

Most of e-commerce support is automation that did not happen yet

60–70% of support volume is the same 5 questions. You should not be paying humans to answer them.

64%
Of support tickets that are WISMO

"Where is my order?" is the highest-volume, lowest-empathy-needed query. Claire handles all of it.

$4.80
Avg fully-loaded cost per human-handled ticket

For high-volume brands, support is a 7-figure line. Claire is a fraction.

14 min
Avg time-to-first-response, human-only

Customers expect responses in minutes. Most brands deliver hours. Claire is instant.

How Claire works in e-commerce

Order-aware. Policy-respecting. Channel-agnostic.

1

Identifies + retrieves

Customer arrives via voice, chat, email, or SMS. Claire identifies them by order + email + phone, retrieves their record.

2

Resolves in-channel

Order status, return initiation, exchange, refund eligibility, account question — resolved without ticket escalation.

3

Escalates correctly

Damage claims, chargebacks, policy exceptions, VIP-tier escalations — routed to your support team with full context.

What Claire handles for e-commerce

WISMO (order status)

Real-time carrier tracking. Delivery exception handling. Re-ship policy enforcement.

Returns + exchanges

Eligibility check, RMA generation, return label dispatch, exchange swap. By your policy.

Refund handling

Refund eligibility, payment method routing, partial-refund logic, store credit issuance.

Subscription management

Pause, skip, swap, cancel — by your subscription policy. Klaviyo / Recharge / Loop synced.

Pre-purchase questions

Sizing, availability, shipping cost, delivery date. With your inventory and rates.

After-hours + global support

24/7 across all channels. Native in the language your customer prefers.

PCI-aware. Privacy-respecting. Voice + chat + email + SMS.

GDPR + CCPA aligned. PCI-DSS-aware on payment flows. Audit-trailed for every interaction.

GDPR + CCPA aligned
PCI-DSS payment-flow aware
Shopify / BigCommerce native
Klaviyo / Gorgias / Zendesk
SOC 2 Type II controls
AES-256 / TLS 1.3
AI receptionist (voice) → AI answering service → Security architecture →

Frequently asked questions

Does it integrate with Shopify?
Yes. Native Shopify integration plus BigCommerce, WooCommerce, Magento, Salesforce Commerce Cloud, Centra. REST + GraphQL for custom stores.
What about my helpdesk?
Yes. Gorgias, Zendesk, Freshdesk, Intercom, Help Scout, Front. Claire either resolves in-channel or creates the ticket with full context.
Can it handle returns by policy?
Yes. Your return policy is configured at setup — return windows, eligibility rules, restocking fees, store credit vs. refund logic. Claire enforces it consistently.
Does it work for subscription brands?
Yes. Native to Recharge, Loop, Skio, Stay AI, Bold Subscriptions. Pause, skip, swap, cancel — by your policy.
How many languages?
80+ languages natively. Most-used for e-commerce: English, Spanish, French, German, Italian, Portuguese, Japanese, Mandarin.
What does it cost?
Per support volume tier (tickets/interactions). Pricing depends on integration scope, channels covered, and language coverage. Quote within 24h.

Deflect 60% of support volume. Day one.

30-minute demo. Real ticket types from your store. Real deflection numbers.

Book a demo AI receptionist (overview)