Normal path
Show the request, required context, configured action, system result, confirmation, and completed state.
For independent hotels, brand-managed properties, and hospitality groups
AI for hotels — 24/7 reservations, concierge, and guest service in multilingual workflows, subject to deployment validation.
Claire handles the calls and messages your front desk drops at 80% occupancy: reservations, modifications, requests, loyalty questions, complaints. Multilingual native. Integrated with your PMS, channel manager, and CRS.
- Can handle configured calls and messages — 24/7, in multilingual workflows, subject to deployment validation
- Books, modifies, upsells from your real ARR
- Integrates with Opera, Mews, Cloudbeds, Apaleo, Stayntouch
- Channel-manager and CRS-aware (Synxis, Pegasus, Sabre)
- GDPR + PCI-DSS architecture for guest data
- Goes live in 2–4 weeks
multilingual workflows, subject to deployment validation
PMS-integrated
GDPR + PCI-DSS
24/7 coverage
See Claire on your property workflow.
30 minutes. We script it around your real reservation and guest service flow.
Why hospitality is still losing reservations to the phone
Your guests still pick up the phone — especially the high-ARR ones. Your front desk cannot.
37%
Reservation calls abandoned during peak times
Peak-hour abandonment compounds with every busy night. Claire picks up.
$340
Avg ARR difference between phone vs. OTA bookings
Direct bookings pay more. Claire keeps the booking direct.
0
Hotels with native Mandarin overnight coverage in most US markets
Your top corporate accounts speak Mandarin. Claire does too — at 3am.
How Claire works in a hotel
PMS-integrated. Channel-aware. Multilingual native.
1
Picks up + identifies
1-ring response. Identifies guest intent — reservation, modification, request, complaint, loyalty — in the guest preferred language.
2
Orchestrates from your PMS
Reads real availability and ARR. Books direct. Modifies. Upsells when appropriate. Handles complex requests like multi-room or group bookings.
3
Routes when she should
Complaints, complex requests, high-tier loyalty members — handed off to a human with full context. Never a generic message.
What Claire handles in hospitality
Reservations
Direct bookings from your PMS at real ARR. Multi-room. Group. Modifications and cancellations in-call.
Pre-arrival service
Confirmation, special requests, transport coordination, room preferences. Set up before the guest arrives.
In-stay concierge
Restaurant reservations, transport, local recommendations, room service, spa bookings. Multilingual.
Loyalty inquiries
Status, points, upgrades, redemption. Integrated with your loyalty platform.
Complaint handling
De-escalation, root-cause capture, escalation thresholds. Audit trail for service-recovery management.
Multi-property orchestration
Brand-level and group-level routing across properties. Guest history persists across stays.
Privacy and payment-data requirements validated per deployment. Built for global guest data.
Marriott's £18.4M ICO fine taught the industry the cost of guest-data failure. Claire is architected against it.
GDPR Article 22 + 35 aligned
PCI-DSS for payment flows
APAC privacy law coverage
CCPA / CPRA aligned
Encryption requirements reviewed
Region-isolated data residency
Frequently asked questions
Does it integrate with our PMS?
Yes. Opera Cloud (Oracle), Mews, Cloudbeds, Apaleo, Stayntouch, RoomKeyPMS, Innquest. REST + HTNG for custom integrations. Channel managers (Siteminder, Cloudbeds Distribution, RateGain) and CRS (Synxis, Pegasus, Sabre) also integrated.
How does Claire upsell?
Configured per property. Claire reads your inventory and ARR strategy — recommends room upgrades, spa, F&B, packages when the guest profile and stay context support it. Never aggressive; always relevant.
What about loyalty program data?
Integrated with Marriott Bonvoy, Hilton Honors, IHG One Rewards, Hyatt World, Accor ALL, Choice Privileges, Wyndham Rewards. Status, points, redemption queries handled natively.
How is guest data handled under GDPR?
PII minimum-necessary scope. Region-isolated data residency (EU guests, EU data). Article 22 human-in-loop on automated decisions. Article 35 DPIA documentation supported.
What languages?
Mandarin, Cantonese, Japanese, Korean, Spanish, French, German, Italian, Portuguese, Arabic, Hindi, Russian — natively. Plus 80+ more via tuned models with hospitality vocabulary.
What does it cost?
Per room + call volume tier. Pricing depends on PMS integration, language coverage, and outbound vs. inbound mix. Quote within 24h of demo.
Stop losing direct bookings to voicemail.
30 minutes. Real PMS. Real ARR. Real guest call types.
Built around the people doing the work
What Hotel reservations, front-desk, and guest-services teams should verify.
Guests ask “can I check in early,” “is the pool open,” “my room is noisy,” “the airport shuttle never came,” or “can you change my dates?” Claire can classify the request, retrieve permitted reservation or property context, answer approved questions, create a service task, send an update, and escalate safety or recovery issues.
Reservation changes, rates, upgrades, refunds, payment data, and room access require explicit PMS, booking-engine, and policy boundaries. A hotel should define which action Claire may take, which request is prepared for a person, and what happens when identity or inventory cannot be confirmed.
Test sold-out dates, third-party bookings, linked rooms, accessibility requests, late arrivals, maintenance emergencies, payment questions, VIP handling, and multilingual handoff. The goal is not to remove hospitality staff; it is to give them complete context before the guest repeats the story.
Exception path
Show missing information, conflicting records, unavailable systems, policy boundaries, failed actions, and the named owner.
Human path
Keep approval, judgment, safety, relationship risk, and unresolved ambiguity with the accountable person.