For independent hotels, brand-managed properties, and hospitality groups

AI for hotels — 24/7 reservations, concierge, and guest service in 80+ languages.

Claire handles the calls and messages your front desk drops at 80% occupancy: reservations, modifications, requests, loyalty questions, complaints. Multilingual native. Integrated with your PMS, channel manager, and CRS.

  • Picks up every call and message — 24/7, in 80+ languages
  • Books, modifies, upsells from your real ARR
  • Integrates with Opera, Mews, Cloudbeds, Apaleo, Stayntouch
  • Channel-manager and CRS-aware (Synxis, Pegasus, Sabre)
  • GDPR + PCI-DSS architecture for guest data
  • Goes live in 2–4 weeks
80+ languages PMS-integrated GDPR + PCI-DSS 24/7 coverage

See Claire on your property workflow.

30 minutes. We script it around your real reservation and guest service flow.

We respond within one business day. No sales pressure.

Why hospitality is still losing reservations to the phone

Your guests still pick up the phone — especially the high-ARR ones. Your front desk cannot.

37%
Reservation calls abandoned during peak times

Peak-hour abandonment compounds with every busy night. Claire picks up.

$340
Avg ARR difference between phone vs. OTA bookings

Direct bookings pay more. Claire keeps the booking direct.

0
Hotels with native Mandarin overnight coverage in most US markets

Your top corporate accounts speak Mandarin. Claire does too — at 3am.

How Claire works in a hotel

PMS-integrated. Channel-aware. Multilingual native.

1

Picks up + identifies

1-ring response. Identifies guest intent — reservation, modification, request, complaint, loyalty — in the guest preferred language.

2

Orchestrates from your PMS

Reads real availability and ARR. Books direct. Modifies. Upsells when appropriate. Handles complex requests like multi-room or group bookings.

3

Routes when she should

Complaints, complex requests, high-tier loyalty members — handed off to a human with full context. Never a generic message.

What Claire handles in hospitality

Reservations

Direct bookings from your PMS at real ARR. Multi-room. Group. Modifications and cancellations in-call.

Pre-arrival service

Confirmation, special requests, transport coordination, room preferences. Set up before the guest arrives.

In-stay concierge

Restaurant reservations, transport, local recommendations, room service, spa bookings. Multilingual.

Loyalty inquiries

Status, points, upgrades, redemption. Integrated with your loyalty platform.

Complaint handling

De-escalation, root-cause capture, escalation thresholds. Audit trail for service-recovery management.

Multi-property orchestration

Brand-level and group-level routing across properties. Guest history persists across stays.

GDPR + PCI-DSS aligned. Built for global guest data.

Marriott's £18.4M ICO fine taught the industry the cost of guest-data failure. Claire is architected against it.

GDPR Article 22 + 35 aligned
PCI-DSS for payment flows
APAC privacy law coverage
CCPA / CPRA aligned
AES-256 / TLS 1.3
Region-isolated data residency
Marriott GDPR fine — lessons → APAC privacy law coverage → AI + loyalty program data → Multi-property architecture → Full security architecture →

Frequently asked questions

Does it integrate with our PMS?
Yes. Opera Cloud (Oracle), Mews, Cloudbeds, Apaleo, Stayntouch, RoomKeyPMS, Innquest. REST + HTNG for custom integrations. Channel managers (Siteminder, Cloudbeds Distribution, RateGain) and CRS (Synxis, Pegasus, Sabre) also integrated.
How does Claire upsell?
Configured per property. Claire reads your inventory and ARR strategy — recommends room upgrades, spa, F&B, packages when the guest profile and stay context support it. Never aggressive; always relevant.
What about loyalty program data?
Integrated with Marriott Bonvoy, Hilton Honors, IHG One Rewards, Hyatt World, Accor ALL, Choice Privileges, Wyndham Rewards. Status, points, redemption queries handled natively.
How is guest data handled under GDPR?
PII minimum-necessary scope. Region-isolated data residency (EU guests, EU data). Article 22 human-in-loop on automated decisions. Article 35 DPIA documentation supported.
What languages?
Mandarin, Cantonese, Japanese, Korean, Spanish, French, German, Italian, Portuguese, Arabic, Hindi, Russian — natively. Plus 80+ more via tuned models with hospitality vocabulary.
What does it cost?
Per room + call volume tier. Pricing depends on PMS integration, language coverage, and outbound vs. inbound mix. Quote within 24h of demo.

Stop losing direct bookings to voicemail.

30 minutes. Real PMS. Real ARR. Real guest call types.

Book a demo Hospitality hub