For medical practices, clinics, and health systems

An AI medical receptionist that actually picks up the phone — 24/7, HIPAA-ready, EHR-integrated.

Claire handles inbound patient calls, scheduling, insurance verification, prior authorization, and prescription refill requests. She's not a chatbot — she reasons through the call like a senior front-desk lead. Zero turnover. Zero hold music.

  • Picks up every call within 1 ring. Even at 2 a.m.
  • Handles scheduling, intake, insurance verification, refills, and triage routing
  • Integrates with Epic, Cerner, Athena, eClinicalWorks via FHIR R4
  • BAA-signed before PHI exchange. SOC 2 Type II controls in place.
  • Goes live in 2–4 weeks
HIPAA BAA available SOC 2 Type II controls FHIR R4 / HL7 v2 24/7 availability

See Claire on your workflow.

30-minute demo. We'll show you exactly how Claire handles your top call types.

We respond within one business day. No sales pressure.

Why practices are switching to AI medical reception

Your patients are calling. Your front desk is buried. The math no longer works with human-only staffing.

42%
After-hours patient calls go unanswered

Most practices route after-hours to voicemail or an answering service. Claire picks up — and books the appointment.

2.4×
Front desk turnover vs. clinical staff

Reception is the highest-burnout role in the practice. Claire doesn't quit, doesn't call out, doesn't burn out.

17 min
Average patient intake time on paper

Claire collects demographics, insurance, history, and consents through natural conversation. Average intake: 4 minutes.

How Claire handles a patient call

Reasoning, not scripting. Claire understands intent, asks the right follow-ups, and updates your EHR — all without human handoff.

1

Listens and identifies intent

Claire answers within 1 ring. She listens for whether the caller wants to schedule, reschedule, get a refill, ask a clinical question (escalated), check insurance, or pay a bill.

2

Verifies and orchestrates

She pulls the patient record (or creates one), verifies insurance against the payer in real-time, checks provider availability, and confirms the appointment in your EHR.

3

Confirms and follows up

Confirmation sent by SMS or MyChart. Reminder 24h before. Pre-visit forms collected. No-show? Claire reaches out automatically with the next opening.

What Claire handles today

The full administrative front-door — without the burnout.

Appointment scheduling & rescheduling

Multi-provider, multi-location calendars. Provider preferences honored. Conflict resolution handled in-call.

Insurance verification

Real-time eligibility via X12 EDI 270/271. Prior authorization status. Patient responsibility estimates before the appointment.

Patient intake

Demographics, history, consent forms — collected through conversation, not clipboards. Pushed to your EHR before the patient arrives.

Prescription refill requests

Routed by your clinical protocol. Medication history checked. Refills approved automatically when protocols allow; escalated when they don't.

Triage routing

Symptom-based escalation rules you control. Clinical questions never get answered by AI — they get routed to the right human, fast.

Multilingual reception

Native handling of English, Spanish, Mandarin, Vietnamese, Tagalog, Arabic, and 80+ more — with medical vocabulary tuned per language.

Built compliant by default.

Healthcare AI fails on compliance more than on capability. Claire is engineered to pass audit before it picks up the first call.

HIPAA BAA available
SOC 2 Type II controls
AES-256 at rest · TLS 1.3 in transit
PHI minimum-necessary scope
7-year audit trail
No PHI used for model training
HIPAA compliance → Minimum necessary architecture → Epic EHR integration → NIST AI RMF alignment → Full security architecture →

Frequently asked questions

Is an AI medical receptionist HIPAA compliant?
Claire's AI medical receptionist is built for HIPAA compliance. We sign a Business Associate Agreement (BAA) before any PHI is exchanged. Encryption is AES-256 at rest and TLS 1.3 in transit. PHI is never used for model training. Every call and message is logged in a tamper-evident audit trail with 7-year retention.
Does the AI receptionist integrate with our EHR?
Yes. Claire integrates with Epic, Cerner, Athenahealth, eClinicalWorks, and most modern EHRs via FHIR R4 and HL7 v2. SMART on FHIR with OAuth 2.0 scoped access — Claire requests only the minimum necessary scopes for each interaction.
What languages does the AI receptionist support?
Claire handles English, Spanish, Mandarin, Cantonese, Vietnamese, Tagalog, Russian, Korean, Arabic, French, and Portuguese natively, plus 80+ additional languages via real-time translation. Voice models are tuned for medical vocabulary across all supported languages.
How long does implementation take?
Typical implementation is 2–4 weeks from signed BAA to first live patient call. Week 1: integration setup, EHR connection, voice persona configuration. Week 2: workflow scripting, escalation rules, staff handoff design. Week 3: shadow testing. Week 4: live deployment with monitoring.
What happens when a patient needs a human?
Claire is built with mandatory escalation rules. Clinical questions, symptom triage above defined thresholds, billing disputes, and any patient request for a human get routed to your staff queue with full context. Claire does not attempt to substitute for clinical judgment.
How much does it cost?
Claire is priced per provider seat and per call volume tier — typically replacing 1–3 FTE receptionist roles per practice. Pricing depends on call volume, EHR integration scope, and language coverage. Request a quote and we'll give you a clear number within 24 hours.

Ready to see Claire handle your top call types?

30-minute demo. We'll script it around your real workflow — not a generic pitch.

Book a demo More healthcare workflows