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Unstructured first notices
Claire keeps the request and its next action visible, governed and moving.
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Insurance · FNOL and service intake
Turn policyholder requests into controlled workflows.
Claire gathers the relevant policy and event context, follows approved intake logic, coordinates communications and system steps, and routes decisions to licensed or authorized people.
Claire is orchestrating● Live workflow
Incoming request“I was rear-ended this morning and need to report a claim.”
- 1Identify policyholderVerify identity using approved processClaire
- 2Capture incidentCollect time, location, parties and safety statusClaire
- 3Check policy contextRetrieve only permitted informationSystem
- 4Prepare FNOLStructure the notice and required documentsClaire
- 5Confirm next stepSend reference and approved instructionsClaire
- 6Escalate decisionRoute coverage or urgency questions to staffHuman
The operational problem
Answering is only the first step.
The real cost appears after the conversation: incomplete context, disconnected systems, repeated follow-up and exceptions that reach people too late.
02
Document chasing
Claire keeps the request and its next action visible, governed and moving.
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Service requests crossing multiple teams
Claire keeps the request and its next action visible, governed and moving.
Human control
Decide where Claire acts and where people step in.
Configured permissions determine what Claire can retrieve, prepare, update or communicate. Exceptions route to the right person with context already assembled.
Claire coordinates
Intake, retrieval, rules, communication, follow-up and permitted system actions.
People decide
Exceptions, approvals, safety, coverage, pricing, relationships and consequential judgment.
Systems of record
Work with the operating environment you already have.
Common systems in this market include Applied Epic, AMS360, EZLynx, HawkSoft. Connection status must be validated per deployment; these names identify systems to work around, not claimed native integrations.
Integration language
- Configurable connection: API or workflow access evaluated during implementation.
- No unsupported claim: a system name does not imply a production integration.
- Human fallback: when an action is unavailable, Claire can prepare context and route the next step.
Frequently asked questions
What buyers need to know.
Is Claire only an AI receptionist?
No. “FNOL automation” describes the initial buyer problem. Claire can coordinate communications, rules, system actions, follow-up and human handoffs across the wider workflow.
Does Claire replace the people in this workflow?
No. Claire handles configured coordination work. People remain responsible for judgment, relationships, approvals and exceptions.
Does Claire already integrate with every system listed?
No. These are common systems to evaluate during implementation. Connection may require API access or configuration. No native integration is claimed unless separately confirmed.
How does implementation start?
Start with one painful workflow. We map the request, required data, permitted actions, rules, systems and human checkpoints before deployment.
Bring us one fnol and service intake workflow.
We will map the request, systems, rules and human checkpoints with you.