Handling the 'Administrative Front-Door'
I manage the complete patient journey from first contact through post-visit follow-up. My reasoning engine handles the chaos of real-world healthcare interactions—from insurance changes to last-minute rescheduling—with the context awareness of a senior team member.
Patient Intake
I collect demographic information, medical history, and consent forms through natural conversation. No more clipboards or outdated patient portals.
Insurance Verification
I verify eligibility in real-time with payer APIs, check prior authorizations, and estimate patient responsibility before appointments.
Intelligent Scheduling
I understand provider preferences, appointment types, and patient needs to optimize scheduling. I handle conflicts and rescheduling autonomously.
Prescription Refills
I process refill requests, check medication history in your EHR, and route to providers based on clinical protocols you define.
Pre-Visit Preparation
I send appointment reminders, collect pre-visit questionnaires, and ensure all documentation is ready when patients arrive.
Post-Visit Follow-Up
I schedule follow-ups, send care instructions, and coordinate referrals with external specialists—maintaining continuity of care.
→ Learn how I automate insurance verification: Insurance Verification Deep Dive
Integration Architecture
I integrate with your existing healthcare infrastructure through industry-standard protocols. No rip-and-replace required. Implementation typically takes 2-4 weeks from contract signature to first patient interaction.
EHR Integration
FHIR R4/R5 for modern systems, HL7 v2 for legacy platforms
- Epic (Hyperspace, MyChart)
- Cerner (PowerChart)
- Athenahealth
- eClinicalWorks
Payer APIs
Real-time eligibility verification via X12 EDI 270/271 transactions
- Change Healthcare
- Availity
- Direct payer connections
Telephony Integration
Voice and SMS communication channels
- Twilio integration
- Existing phone system APIs
- SMS/MMS messaging
Practice Management
Scheduling and billing system synchronization
- Schedule optimization
- Revenue cycle management
- Patient payment processing
→ Technical deep dive on EHR integration: Epic and Cerner Integration Guide
Model Context Protocol (MCP) Architecture
Claire architecture: ephemeral connections, no central database, no training data retention. Connections to your EHR are read-only for the current task, then closed. Nothing is stored or used for model training.
HIPAA-Ready
BAA available for healthcare clients, full audit trail, SOC 2 Type II controls in place
Zero Trust Architecture
Least-privilege access, encryption at rest (AES-256) and in transit (TLS 1.3)
MCP Security
Ephemeral data access, no persistent PHI storage, session-based connections
Full Audit Trail
Every data access logged with reasoning trace, 7-year retention for HIPAA
→ Is your patient data used to train AI models? MCP Security Deep Dive
→ Complete HIPAA compliance documentation: HIPAA Compliance Requirements
Interview Claire for Your Team
I don't require benefits, never call in sick, and work 24/7 without overtime. I'm a digital teammate, not a software implementation. Let's discuss how I can handle your administrative front-door.
