Normal path
Show the request, required context, configured action, system result, confirmation, and completed state.
For physician practices, clinics, and outpatient groups
AI for medical practices — built around your patient workflow, not a generic chatbot.
Claire handles the administrative front door of your practice: calls, intake, scheduling, insurance verification, prior auth, refills. Designed for customer-specific healthcare privacy review. EHR connection requirements validated per deployment. Supports administrative teams by coordinating repeatable work.
- Can handle configured patient calls — 24/7, in multilingual workflows, subject to deployment validation
- Books, reschedules, reminds, recovers no-shows
- Real-time insurance verification via X12 EDI 270/271
- EHR-native: Epic, Cerner, Athena, eClinicalWorks, NextGen
- Healthcare privacy and contracting requirements are reviewed before protected data is used. security controls reviewed during deployment. AES-256 at rest.
- Implementation in 2–4 weeks
Healthcare contracting reviewed
EHR connection requirements validated per deployment
24/7 patient coverage
security controls reviewed during deployment
See Claire on your practice workflow.
30 minutes. We script it around your top patient call types.
The math on receptionist staffing no longer works
You are losing money on missed calls, no-shows, and unfilled slots — and burning out the staff trying to keep up.
$200
Avg revenue lost per no-show appointment
No-show recovery is the easiest revenue your practice is leaving on the table. Claire calls every one.
42%
After-hours patient calls go to voicemail
Patients with after-hours questions go to urgent care — or your competitor. Claire answers.
17 min
Avg patient intake on paper
Patients hate it. Staff hate it. Claire does intake by conversation — 4 minutes.
How Claire works in a practice
EHR connection requirements validated per deployment. Workflow-aware. Built around your clinical protocols.
1
Listens for patient intent
Answers in 1 ring. Identifies whether the call is a booking, refill, billing question, clinical (escalated), or emergency (immediate triage).
2
Orchestrates the action
Pulls the patient record, verifies insurance, checks provider availability, runs intake, confirms in EHR, sends MyChart message — all in one call.
3
Escalates when it should
Symptom thresholds, billing disputes, anything that needs clinical judgment — routed to your team with full context. Never a cold handoff.
What Claire handles for medical practices
Patient scheduling
Multi-provider, multi-location, multi-visit-type. Conflict resolution in-call. Recall management automated.
Insurance verification
Real-time eligibility via X12 EDI 270/271. Prior auth status. Patient responsibility estimate.
Patient intake
Demographics, history, consents — collected by conversation. Pushed to EHR before appointment.
Prescription refills
Routed by your clinical protocol. Medication history checked. Approved or escalated.
Prior authorization
Submission, status tracking, payer follow-up, denial management — without admin overhead.
No-show recovery
Outreach within 1 hour of no-show. Reschedule on the call. Fill the empty slot.
Healthcare privacy requirements validated during deployment. Audit-ready by design.
Healthcare AI fails on compliance more often than on capability. Claire is engineered to pass.
Healthcare contracting reviewed
security controls reviewed during deployment
Encryption requirements reviewed
PHI minimum-necessary scope
Logging and retention configured
Data-use terms confirmed in deployment
Frequently asked questions
Is this HIPAA compliant?
Yes. BAA signed before PHI exchange. AES-256 at rest, TLS 1.3 in transit. Data-use terms must be confirmed in the applicable contract and deployment scope. Logging and retention requirements are defined for the deployment.
Which EHRs does Claire integrate with?
Epic, Cerner (Oracle Health), Athenahealth, eClinicalWorks, NextGen, Allscripts, Greenway, Practice Fusion, Kareo, DrChrono. FHIR R4 + HL7 v2.
What about telehealth workflows?
Claire handles pre-visit verification, document collection, and post-visit follow-up for telehealth. Integrates with Doxy.me, Doximity, Zoom for Healthcare, and EHR-native telehealth.
Does it work for specialty practices?
Yes. Claire is configured per specialty — orthopedics, cardiology, OB/GYN, dermatology, behavioral health, dental, vet. Vocabulary, protocols, and intake forms are tuned per vertical.
How fast is implementation?
2–4 weeks from signed BAA to live deployment. Most of week 1 is EHR sandbox testing and voice persona configuration.
Will my patients accept AI?
Claire identifies as an AI assistant when asked — we don't deceive. Patient acceptance rates run 87%+ in our deployments. Older patients in particular appreciate not waiting on hold.
See Claire handle your top patient call types.
30-minute demo. Real workflow. Real numbers.
Built around the people doing the work
What Practice administrators, access teams, and clinical operations should verify.
Patients ask to book, reschedule, refill, obtain records, understand preparation instructions, confirm a referral, or report symptoms. Claire can collect administrative facts, locate permitted context, follow scheduling or routing rules, send approved instructions, and escalate clinical language to the designated person.
Clinical advice, diagnosis, triage judgment, prescribing, and emergency decisions remain with qualified people and approved clinical systems. Practices should define symptom-language escalation, identity checks, consent, minimum necessary data, interpreter needs, and downtime behavior.
Test new versus established patients, missing referrals, duplicate charts, minors, unavailable appointments, urgent symptoms, failed messages, and requests spanning multiple departments. Measure completed administrative work and safe routing rather than claiming clinical outcomes.
Exception path
Show missing information, conflicting records, unavailable systems, policy boundaries, failed actions, and the named owner.
Human path
Keep approval, judgment, safety, relationship risk, and unresolved ambiguity with the accountable person.
The best first workflow is usually not every front-office request. Practices should choose a high-volume administrative path with stable rules, a reliable source of truth, and a clear escalation owner—then compare completion, rework, wait time, staff interruption, and patient repetition against a pre-launch baseline.