Normal path
Show the request, required context, configured action, system result, confirmation, and completed state.
For medical, surgical, and aesthetic dermatology practices
AI receptionist for dermatology — built for the aesthetic + medical split that breaks generic AI.
Dermatology runs two workflows at once: cash-pay aesthetics with deposit logic, and medical derm with payer eligibility, prior auth, and skin-screen recall. Generic AI receptionists handle one or the other badly. Claire handles both in the same call.
- Handles aesthetic (cash) and medical (insurance) workflows in one call
- Collects deposits on cosmetic and Mohs surgery bookings
- Runs annual skin-screening recall outreach automatically
- Insurance + benefits verification via X12 EDI 270/271 in-call
- Integrates with ModMed (EMA), Nextech, PracticeStudio, eClinicalWorks
- Healthcare privacy and contracting requirements are reviewed during deployment. security controls reviewed during deployment. Goes live in 2–4 weeks.
ModMed / Nextech native
Aesthetic + medical workflows
Healthcare contracting reviewed
Deposit collection in-call
See Claire on your dermatology workflow.
30 minutes. We script it around your real call types — aesthetic, medical, post-Mohs, recall.
The dermatology call mix is uniquely hard for generic AI
You run two businesses on one phone line. The math on receptionist staffing is brutal.
Referral and records
Operational pressure
Photos, pathology, outside records, and referral prerequisites need secure, visible follow-through.
Procedure preparation
Operational pressure
Different visits require different instructions, documents, and schedule resources.
Changing lesion language
Operational pressure
The practice defines when a routine request becomes a clinical escalation.
How Claire handles a dermatology call
Aesthetic-aware. Medical-aware. EHR connection requirements validated per deployment. Deposit-capable.
1
Listens and classifies
Answers in 1 ring. Identifies whether the call is medical (skin lesion, rash, biopsy follow-up) or aesthetic (Botox, fillers, laser). Pulls the right workflow.
2
Verifies + collects
Medical: pulls payer eligibility, checks prior auth status, books on insurance fee schedule. Aesthetic: presents pricing, collects credit-card deposit, books on cash-pay calendar.
3
Recalls + follows up
Runs the annual skin-screen recall queue. Confirms post-Mohs follow-ups. Reschedules no-shows on aesthetics within 1 hour with deposit incentive.
What Claire handles for derm practices
Aesthetic deposit collection
Botox, fillers, lasers, body contouring. Collects deposit at booking — drops no-show rate by 60–80%.
Annual skin-screen recall
Runs the recall queue weekly. Multilingual outreach. Reschedule in-call.
Mohs / surgical scheduling
Pre-op education, fasting instructions, transportation confirmation. Post-op wound-check booking.
Biopsy result calls
Routine results delivered via MyChart by Claire. Abnormal results escalated to the physician on-call queue immediately.
Insurance verification
Real-time benefits check on med-derm. Patient responsibility estimate before the appointment.
Multilingual reception
Spanish + Mandarin natively — critical for derm practices in coastal markets.
Healthcare data boundaries, human escalation, and operational review.
Built for the dual cash-pay + insurance billing model dermatology runs.
Healthcare contracting reviewed
PCI-DSS for deposit handling
security controls reviewed during deployment
Encryption requirements reviewed
Logging and retention configured
Data-use terms confirmed in deployment
Frequently asked questions
Does Claire integrate with ModMed (EMA)?
Yes. Native integration with ModMed EMA, ModMed Pay, and ModMed Kiosk. Also Nextech, PracticeStudio, eClinicalWorks, athenaOne, Epic — all major derm-friendly EHRs and PMS.
Can it collect deposits for aesthetic procedures?
Yes. Claire is Payment-data boundaries validated per deployment — collects the deposit via your payment processor (Stripe, Square, Authorize.net) and applies it to the booking record in your EHR.
How does it handle the aesthetic vs medical split?
Claire identifies caller intent (medical complaint vs cosmetic interest) and routes to the correct workflow — insurance verification + scheduling for medical, pricing + deposit + scheduling for aesthetic. Same call.
What about biopsy result calls?
Routine benign results delivered via MyChart by Claire with appropriate disclaimers. Abnormal results — never delivered by AI. Routed immediately to the physician's on-call queue with full context.
Can it run the annual skin-screen recall?
Yes. Claire pulls the recall queue weekly, calls patients due for annual exams, reschedules in-call. Configured per your recall protocol (12-month for general, 6-month for skin-cancer-history).
What does it cost?
Per provider seat + call volume tier. Most derm practices replace 1–2 front-desk FTEs. Quote within 24h.
See Claire on aesthetic + medical derm calls.
30-minute demo. We script it around your actual call mix.
Built around the people doing the work
What dermatology practice administrators and access teams should verify.
Patients rarely use routing categories. They describe new-lesion concerns, acne follow-up, procedure scheduling, pathology status, refill requests, or referral questions. Claire can collect the administrative facts, identify the correct patient where authorized, follow configured scheduling or information rules, and prepare the request for the dermatologist, nurse, medical assistant, scheduler, and pathology coordinator.
The workflow must distinguish administrative coordination from clinical judgment. Diagnosis, treatment, clinical triage, prescribing, interpretation of results, and emergency guidance remain with qualified people and approved clinical systems.
A dermatology deployment should test rapidly changing lesions, post-procedure concerns, photo privacy, pathology escalation, and procedure preparation. It should also test duplicate records, unavailable appointments, failed messages, inaccessible systems, and the point where a staff member takes over with the conversation and attempted actions already visible.
Exception path
Show missing information, conflicting records, unavailable systems, policy boundaries, failed actions, and the named owner.
Human path
Keep approval, judgment, safety, relationship risk, and unresolved ambiguity with the accountable person.