For medical, surgical, and aesthetic dermatology practices

AI receptionist for dermatology — built for the aesthetic + medical split that breaks generic AI.

Dermatology runs two workflows at once: cash-pay aesthetics with deposit logic, and medical derm with payer eligibility, prior auth, and skin-screen recall. Generic AI receptionists handle one or the other badly. Claire handles both in the same call.

  • Handles aesthetic (cash) and medical (insurance) workflows in one call
  • Collects deposits on cosmetic and Mohs surgery bookings
  • Runs annual skin-screening recall outreach automatically
  • Insurance + benefits verification via X12 EDI 270/271 in-call
  • Integrates with ModMed (EMA), Nextech, PracticeStudio, eClinicalWorks
  • HIPAA BAA. SOC 2 Type II controls. Goes live in 2–4 weeks.
ModMed / Nextech native Aesthetic + medical workflows HIPAA BAA available Deposit collection in-call

See Claire on your dermatology workflow.

30 minutes. We script it around your real call types — aesthetic, medical, post-Mohs, recall.

We respond within one business day. No sales pressure.

The dermatology call mix is uniquely hard for generic AI

You run two businesses on one phone line. The math on receptionist staffing is brutal.

38%
Avg no-show rate on aesthetic dermatology bookings

Cosmetic patients ghost without a deposit anchor. Claire collects the deposit at booking.

23%
Of derm revenue from annual skin-screen recall

Recall is the most predictable revenue you have — and the most under-pursued. Claire runs it on autopilot.

$310
Avg lost annual visit per dropped recall patient

Lose 200 recall patients/year and that's $62K of margin. Claire reaches every one.

How Claire handles a dermatology call

Aesthetic-aware. Medical-aware. EHR-integrated. Deposit-capable.

1

Listens and classifies

Answers in 1 ring. Identifies whether the call is medical (skin lesion, rash, biopsy follow-up) or aesthetic (Botox, fillers, laser). Pulls the right workflow.

2

Verifies + collects

Medical: pulls payer eligibility, checks prior auth status, books on insurance fee schedule. Aesthetic: presents pricing, collects credit-card deposit, books on cash-pay calendar.

3

Recalls + follows up

Runs the annual skin-screen recall queue. Confirms post-Mohs follow-ups. Reschedules no-shows on aesthetics within 1 hour with deposit incentive.

What Claire handles for derm practices

Aesthetic deposit collection

Botox, fillers, lasers, body contouring. Collects deposit at booking — drops no-show rate by 60–80%.

Annual skin-screen recall

Runs the recall queue weekly. Multilingual outreach. Reschedule in-call.

Mohs / surgical scheduling

Pre-op education, fasting instructions, transportation confirmation. Post-op wound-check booking.

Biopsy result calls

Routine results delivered via MyChart by Claire. Abnormal results escalated to the physician on-call queue immediately.

Insurance verification

Real-time benefits check on med-derm. Patient responsibility estimate before the appointment.

Multilingual reception

Spanish + Mandarin natively — critical for derm practices in coastal markets.

HIPAA-ready. Aesthetic-billing-aware. Audit-trailed.

Built for the dual cash-pay + insurance billing model dermatology runs.

HIPAA BAA available
PCI-DSS for deposit handling
SOC 2 Type II controls
AES-256 / TLS 1.3
7-year audit trail
No PHI used for model training
AI medical receptionist (overview) → HIPAA compliance → No-show reduction → EHR integration →

Frequently asked questions

Does Claire integrate with ModMed (EMA)?
Yes. Native integration with ModMed EMA, ModMed Pay, and ModMed Kiosk. Also Nextech, PracticeStudio, eClinicalWorks, athenaOne, Epic — all major derm-friendly EHRs and PMS.
Can it collect deposits for aesthetic procedures?
Yes. Claire is PCI-DSS-aware on payment flows — collects the deposit via your payment processor (Stripe, Square, Authorize.net) and applies it to the booking record in your EHR.
How does it handle the aesthetic vs medical split?
Claire identifies caller intent (medical complaint vs cosmetic interest) and routes to the correct workflow — insurance verification + scheduling for medical, pricing + deposit + scheduling for aesthetic. Same call.
What about biopsy result calls?
Routine benign results delivered via MyChart by Claire with appropriate disclaimers. Abnormal results — never delivered by AI. Routed immediately to the physician's on-call queue with full context.
Can it run the annual skin-screen recall?
Yes. Claire pulls the recall queue weekly, calls patients due for annual exams, reschedules in-call. Configured per your recall protocol (12-month for general, 6-month for skin-cancer-history).
What does it cost?
Per provider seat + call volume tier. Most derm practices replace 1–2 front-desk FTEs. Quote within 24h.

See Claire on aesthetic + medical derm calls.

30-minute demo. We script it around your actual call mix.

Book a demo AI for medical practices (overview)