Normal path
Show the request, required context, configured action, system result, confirmation, and completed state.
For ENT (otolaryngology), audiology, and pediatric ENT practices
AI receptionist for ENT — audiology, sinus, sleep, and pediatric workflows handled.
ENT runs four sub-specialties on one schedule: medical/sinus/allergy, audiology, sleep medicine, and surgical. Claire books the right visit type to the right provider, coordinates audiology rooms, and runs surgical pre-op education without front-desk staff intervention.
- Routes visits correctly: medical, audiology, sleep, surgical, pediatric ENT
- Audiology room + audiologist coordination (testing + fitting)
- CPAP/sleep study scheduling with insurance auth flow
- Surgical pre-op education + fasting instructions delivered automatically
- Pediatric ENT-aware (tube placements, T&A, hearing screening)
- Integrates with ModMed, eClinicalWorks, athenaOne, NextGen
ModMed / eClinicalWorks
Audiology coordination
Pediatric-aware
Healthcare contracting reviewed
See Claire on your ENT workflow.
30 minutes. Real audiology, sinus, sleep, and pediatric ENT calls.
ENT runs four sub-specialties on one schedule
Front desk needs to know which provider sees which complaint, in which room, with which insurance auth. Generic AI fails.
Referral intake
Operational pressure
ENT, audiology, imaging, and allergy referrals can arrive with different prerequisites.
Audiology coordination
Operational pressure
Hearing tests, device questions, and specialist schedules cross several staff roles.
Post-operative calls
Operational pressure
Clinical concern language must bypass routine scheduling and reach the designated care team.
How Claire works in an ENT practice
Sub-specialty-aware. Room-aware. Insurance-auth-trained.
1
Classifies the call
Sinus + allergy → medical schedule. Hearing test → audiology. Snoring/apnea → sleep. Surgical follow-up → surgeon-specific calendar. Pediatric → pediatric workflow.
2
Books with the right resources
Audiology requires audiologist + sound booth. Sleep studies require insurance auth first. Surgery requires pre-op timeline. Claire orchestrates each.
3
Delivers pre-visit education
Surgical patients get fasting + transportation + anesthesia education. Sleep-study patients get equipment instructions. Pediatric T&A gets parent prep.
What Claire handles for ENT practices
Audiology coordination
Hearing test scheduling, audiologist matching, sound-booth booking, hearing-aid fitting + follow-up.
Sleep medicine workflow
CPAP titration scheduling, home sleep study coordination, insurance auth submission, results call routing.
Surgical pre-op + post-op
T&A, sinus surgery, septoplasty, ear tubes — pre-op education, fasting, transportation, post-op wound checks.
Allergy workflow
Skin testing scheduling, immunotherapy build-up calendar, anaphylaxis protocol education.
Pediatric ENT
Tube placements, T&A scheduling, hearing screening, parent communication, multilingual support.
Insurance auth follow-up
Sleep studies, surgeries, allergy panels, hearing aids — auth submission, follow-up, denial appeals.
Healthcare data boundaries, human escalation, and operational review.
Built for the multi-sub-specialty complexity ENT practices run.
Healthcare contracting reviewed
COPPA-aware (pediatric ENT)
security controls reviewed during deployment
Encryption requirements reviewed
Logging and retention configured
Data-use terms confirmed in deployment
Frequently asked questions
Does it integrate with ModMed for ENT?
Yes. ModMed (their ENT-specific build) is native. Also eClinicalWorks, athenaOne, NextGen, Allscripts, Greenway, Epic.
Can it coordinate audiology testing?
Yes. Claire books hearing tests with the audiologist + sound booth, schedules hearing-aid fittings, runs the post-fitting check-in calls. Configurable per your audiology workflow.
How does it handle sleep study insurance auth?
Claire submits the prior auth request to the payer, tracks status, follows up at appropriate intervals, escalates denials to your billing team. Handles in-network vs HMO-referral logic per insurance.
What about pediatric T&A scheduling?
Yes — handles parent-facing scheduling (often in the parent's preferred language), pre-op education, fasting instructions, transportation, and same-day-discharge education.
Does it work for solo ENT practices?
Yes. Same platform scales from solo ENT to multi-location groups. Solo practices typically replace the cost of 1 front-desk FTE.
What does it cost?
Per provider seat + call volume tier. Multi-provider practices typically replace 2–4 front-desk + auth FTEs. Quote within 24h.
See Claire on ENT sub-specialty calls.
30-minute demo on your real ENT workflow.
Built around the people doing the work
What ENT practice administrators and access teams should verify.
Patients rarely use routing categories. They describe hearing changes, recurring sinus symptoms, post-operative questions, referral status, or procedure scheduling. Claire can collect the administrative facts, identify the correct patient where authorized, follow configured scheduling or information rules, and prepare the request for the otolaryngologist, audiologist, nurse, scheduler, and referral coordinator.
The workflow must distinguish administrative coordination from clinical judgment. Diagnosis, treatment, clinical triage, prescribing, interpretation of results, and emergency guidance remain with qualified people and approved clinical systems.
A ENT deployment should test sudden hearing-loss language, breathing concerns, post-operative escalation, audiology coordination, and imaging records. It should also test duplicate records, unavailable appointments, failed messages, inaccessible systems, and the point where a staff member takes over with the conversation and attempted actions already visible.
Exception path
Show missing information, conflicting records, unavailable systems, policy boundaries, failed actions, and the named owner.
Human path
Keep approval, judgment, safety, relationship risk, and unresolved ambiguity with the accountable person.
ENT access often spans clinic, audiology, imaging, allergy, surgery, and outside referrals. The workflow should preserve which department owns the next step and whether records or test results have actually arrived. Sudden hearing change, breathing difficulty, bleeding, and post-operative concerns need practice-authored escalation paths rather than improvised advice.