For outpatient PT, hand therapy, pediatric PT, and PT/OT combined clinics

AI receptionist for physical therapy — POC scheduling, auth tracking, HEP compliance.

PT lives or dies on visit completion. Patients drop off after visit 4 of 12 plan. Auth runs out mid-care. HEP compliance plummets between visits. Claire books the full POC, tracks auth, runs HEP reminders, and recovers drop-off patients before they ghost.

  • Books full Plan of Care (POC) in one call (12-24 visits typical)
  • Insurance auth visit tracking + pre-limit alerts
  • HEP (home exercise program) compliance reminders, multilingual
  • Drop-off prevention: outreach at visit 4-5 if attendance lags
  • Workers comp + PI case workflow handled separately
  • Integrates with WebPT, TheraOffice, Clinicient, Net Health, Raintree
WebPT / TheraOffice Auth-limit tracking HEP compliance HIPAA BAA available

See Claire on your PT workflow.

30 minutes. Real POC, auth, HEP, and drop-off recovery flows.

We respond within one business day. No sales pressure.

PT visit completion is your #1 financial metric

Every plan that doesn't complete loses 50% of the projected revenue.

47%
Avg PT patients who complete prescribed plan

Drop-off is a financial emergency. Claire intervenes at visit 4-5 with outreach.

$1,800
Avg revenue lost per incomplete plan

Incomplete = 50% of projected revenue. Claire converts drop-offs back to active.

30%
Avg HEP compliance without reminders

HEP drives outcomes. Outcomes drive referrals. Claire runs HEP reminders automatically.

How Claire works in a PT practice

POC-aware. Auth-trained. Drop-off-preventive.

1

Books the full Plan of Care

After eval, Claire books all 12-24 POC visits with the prescribed frequency. Optimizes for patient time-of-day preference + therapist availability.

2

Tracks auth + alerts pre-limit

Updates remaining auth visits per session. At visit 9 of 12, alerts therapist + patient + billing. Submits re-auth request with progress notes attached.

3

Prevents drop-off

If attendance lags at visit 4-5, Claire reaches out. Re-engages. Reschedules. Addresses the friction (timing, transportation, motivation). Reactivates lost patients.

What Claire handles for PT practices

POC scheduling

Books the prescribed 12-24 visits in one call after the eval. Cadence per protocol (3x/week, 2x/week, etc.)

Auth visit tracking

Per-payer auth visit limits tracked. Re-auth submission with progress documentation when needed.

HEP compliance reminders

Configured per patient. Daily/weekly text or call outreach. Multilingual.

Drop-off prevention

Outreach at visit 4-5 if attendance lags. Re-engagement scripts. Reschedule on the call.

Workers comp + PI cases

Separate workflow with adjuster/attorney communication. Authorization-heavy. Progress note delivery to case manager automated.

Discharge + maintenance recall

Discharge education delivered. Maintenance program offered. Annual return-to-care recall.

HIPAA-ready. Functional-outcome-aware. Audit-trailed.

Built for the documentation + auth + outcome workflow PT requires.

HIPAA BAA available
PT/OT/SLP scope-aware
SOC 2 Type II controls
AES-256 / TLS 1.3
7-year audit trail
No PHI used for model training
AI medical receptionist (overview) → No-show reduction → HIPAA compliance → AI for medical practices →

Frequently asked questions

Does it integrate with WebPT?
Yes. Native to WebPT, TheraOffice, Clinicient, Net Health, Raintree, BetterPT, PtEverywhere, Casamba. REST + Webhook for custom systems.
Can it handle Medicare cap tracking?
Yes. Medicare therapy threshold ($2,330 in 2025 for PT/SLP combined) tracked per patient. KX modifier alerts when approaching threshold. Documentation prompts surfaced for therapist review.
How does HEP compliance reminders work?
Configured per patient. Text, call, or both. Daily for high-priority cases, every-other-day for routine. Multilingual. Tracks responses for therapist visibility.
What about workers comp / PI?
Separate workflow with case-manager/attorney communication. Progress note delivery automated. Authorization-heavy with insurance + adjuster handling.
Can it handle hand therapy or pediatric PT specifically?
Yes — sub-specialty awareness for hand therapy, pediatric PT, vestibular, oncology rehab, women's health PT, neuro rehab. Tunable per practice.
What does it cost?
Per therapist seat + visit volume tier. Most PT practices replace 1-2 front-desk + auth FTEs. Quote within 24h.

See Claire prevent drop-off and run auth.

30-minute demo on your real PT workflow.

Book a demo AI for medical practices (overview)