For general practice vet, specialty + emergency vet, and animal hospitals

AI receptionist for veterinary practices — emergencies, boarding, multi-pet households handled.

Veterinary front desks face the same operational chaos as human medicine — without HIPAA, without insurance verification simplifying things, with multi-pet households and after-hours pet emergencies adding complexity. Claire handles it all, in English and Spanish.

  • Multi-pet household handling (3 dogs + 2 cats, all on one record)
  • Emergency triage with appropriate escalation rules (no AI doing diagnosis)
  • Boarding + grooming coordination + drop-off/pickup scheduling
  • Prescription refill processing through your dispensary
  • After-hours emergency routing to on-call DVM or partner ER
  • Integrates with Cornerstone, ezyVet, IDEXX Neo, AVImark, eVetPractice
Cornerstone / ezyVet Emergency triage protocol Multi-pet households 24/7 emergency routing

See Claire on your veterinary workflow.

30 minutes. Real triage, boarding, refill, and after-hours flows.

We respond within one business day. No sales pressure.

Veterinary call volume is high, emotional, and bilingual

Pet owners call about anything from "is grapes toxic" to "my dog isn't breathing" — your front desk has to handle both with no clinical authority.

5×
Vet ER call volume on weekend evenings vs weekday

Most practices have no weekend evening coverage. Claire is on shift 24/7.

$180
Avg revenue per recovered after-hours emergency call

Lost after-hours calls go to the 24h vet ER nearby. Claire captures them.

40%
Of US households where Spanish is preferred for pet calls

Spanish-language coverage is missing in most vet practices. Claire handles it natively.

How Claire works in a veterinary practice

Multi-pet aware. Triage-trained. Bilingual native.

1

Identifies the pet

Owner calls about "Buddy" → Claire looks up the household, asks which pet (multi-pet households common), pulls the right record.

2

Triages emergencies

Toxin exposure, trauma, respiratory distress, bloat symptoms, seizures → triage protocol → escalate to DVM or partner ER. Routine concerns → next available appointment.

3

Books or refills or boards

Wellness exam → books it. Prescription refill → processes through dispensary. Boarding inquiry → checks availability, books drop-off + pickup, confirms vaccination status.

What Claire handles for veterinary practices

Wellness + sick visit scheduling

Annual exams, sick visits, dental cleanings, surgical consults. Multi-pet households handled.

Emergency triage routing

Toxin exposure, trauma, respiratory distress, neurological symptoms — escalated to on-call DVM. Routine to next-day.

Boarding coordination

Boarding inquiries, availability check, vaccination requirement verification, drop-off + pickup scheduling.

Prescription refills

Processed through your dispensary. Re-exam alerts when refills run out. Auto-ship enrollment offered.

Post-op + follow-up calls

Day-after-surgery check-in, suture removal scheduling, recheck appointments.

Spanish-language coverage

Native Spanish. Critical for vet practices in most US markets — many pet owners are more comfortable in Spanish.

Built for veterinary, not jammed-in human-med tooling.

No HIPAA (vet care isn't HIPAA-covered) — but professional standards, state board rules, and DEA controlled-substance handling all apply.

State veterinary board-aware
DEA-aware controlled-substance refill rules
SOC 2 Type II controls
AES-256 / TLS 1.3
7-year audit trail
No client/patient data used for training
AI medical receptionist (overview) → No-show reduction → AI for medical practices →

Frequently asked questions

Does it integrate with Cornerstone / ezyVet?
Yes. Native to Cornerstone (IDEXX), ezyVet, IDEXX Neo, AVImark, eVetPractice, Hippo Manager, Vetstoria. REST + Webhook for custom systems.
How does it handle pet emergencies?
Triage protocol configured per your practice: toxin exposure (ASPCA APCC routing), trauma, respiratory distress, bloat symptoms, seizures, heatstroke — all escalated immediately to on-call DVM or partner ER with full intake context.
What about after-hours coverage?
Claire is always on. After-hours calls are triaged and either routed to your on-call DVM (if you provide on-call) or referred to your partner ER with appropriate handoff.
Can it process prescription refills?
Yes — through your dispensary. Tracks re-exam dates (most controlled substances require recheck before refill). DEA-aware on controlled substance handling. Auto-ship enrollment offered for chronic medications.
Does it work for multi-doctor practices?
Yes. Most practices have 2-8 DVMs on rotating schedules. Claire knows who is on today, who handles emergencies, who does surgery. Routes appropriately.
What does it cost?
Per DVM seat + call volume tier. Most vet practices replace 1-2 reception + boarding-coordinator FTEs. Quote within 24h.

See Claire on emergencies, boarding, and after-hours.

30-minute demo on your real vet workflow.

Book a demo AI for medical practices (overview)