Normal path
Show the request, required context, configured action, system result, confirmation, and completed state.
For general practice vet, specialty + emergency vet, and animal hospitals
AI receptionist for veterinary practices — emergencies, boarding, multi-pet households handled.
Veterinary front desks face the same operational chaos as human medicine — without HIPAA, without insurance verification simplifying things, with multi-pet households and after-hours pet emergencies adding complexity. Claire handles it all, in English and Spanish.
- Multi-pet household handling (3 dogs + 2 cats, all on one record)
- Emergency triage with appropriate escalation rules (no AI doing diagnosis)
- Boarding + grooming coordination + drop-off/pickup scheduling
- Prescription refill processing through your dispensary
- After-hours emergency routing to on-call DVM or partner ER
- Integrates with Cornerstone, ezyVet, IDEXX Neo, AVImark, eVetPractice
Cornerstone / ezyVet
Emergency triage protocol
Multi-pet households
24/7 emergency routing
See Claire on your veterinary workflow.
30 minutes. Real triage, boarding, refill, and after-hours flows.
Veterinary call volume is high, emotional, and bilingual
Pet owners call about anything from "is grapes toxic" to "my dog isn't breathing" — your front desk has to handle both with no clinical authority.
Patient matching
Operational pressure
One household may have several animals, records, prescriptions, and open requests.
Same-day illness
Operational pressure
Species, symptoms, duration, and urgency need careful capture and clinic-authored escalation.
After-hours ownership
Operational pressure
The caller must receive an honest next step when the regular team or schedule is unavailable.
How Claire works in a veterinary practice
Multi-pet aware. Triage-trained. Bilingual native.
1
Identifies the pet
Owner calls about "Buddy" → Claire looks up the household, asks which pet (multi-pet households common), pulls the right record.
2
Triages emergencies
Toxin exposure, trauma, respiratory distress, bloat symptoms, seizures → triage protocol → escalate to DVM or partner ER. Routine concerns → next available appointment.
3
Books or refills or boards
Wellness exam → books it. Prescription refill → processes through dispensary. Boarding inquiry → checks availability, books drop-off + pickup, confirms vaccination status.
What Claire handles for veterinary practices
Wellness + sick visit scheduling
Annual exams, sick visits, dental cleanings, surgical consults. Multi-pet households handled.
Emergency triage routing
Toxin exposure, trauma, respiratory distress, neurological symptoms — escalated to on-call DVM. Routine to next-day.
Boarding coordination
Boarding inquiries, availability check, vaccination requirement verification, drop-off + pickup scheduling.
Prescription refills
Processed through your dispensary. Re-exam alerts when refills run out. Auto-ship enrollment offered.
Post-op + follow-up calls
Day-after-surgery check-in, suture removal scheduling, recheck appointments.
Spanish-language coverage
Native Spanish. Critical for vet practices in most US markets — many pet owners are more comfortable in Spanish.
Built for veterinary, not jammed-in human-med tooling.
No HIPAA (vet care isn't HIPAA-covered) — but professional standards, state board rules, and DEA controlled-substance handling all apply.
State veterinary board-aware
DEA-aware controlled-substance refill rules
security controls reviewed during deployment
Encryption requirements reviewed
Logging and retention configured
No client/patient data used for training
Frequently asked questions
Does it integrate with Cornerstone / ezyVet?
Connection feasibility depends on the customer system, edition, API access, permissions, and implementation scope.
How does it handle pet emergencies?
Triage protocol configured per your practice: toxin exposure (ASPCA APCC routing), trauma, respiratory distress, bloat symptoms, seizures, heatstroke — all escalated immediately to on-call DVM or partner ER with full intake context.
What about after-hours coverage?
Claire is always on. After-hours calls are triaged and either routed to your on-call DVM (if you provide on-call) or referred to your partner ER with appropriate handoff.
Can it process prescription refills?
Yes — through your dispensary. Tracks re-exam dates (most controlled substances require recheck before refill). DEA-aware on controlled substance handling. Auto-ship enrollment offered for chronic medications.
Does it work for multi-doctor practices?
Yes. Most practices have 2-8 DVMs on rotating schedules. Claire knows who is on today, who handles emergencies, who does surgery. Routes appropriately.
What does it cost?
Per DVM seat + call volume tier. Most vet practices replace 1-2 reception + boarding-coordinator FTEs. Quote within 24h.
See Claire on emergencies, boarding, and after-hours.
30-minute demo on your real vet workflow.
Built around the people doing the work
What veterinary practice administrators and access teams should verify.
Patients rarely use routing categories. They describe same-day illness, preventive visits, medication requests, lab status, boarding questions, or appointment changes. Claire can collect the administrative facts, identify the correct patient where authorized, follow configured scheduling or information rules, and prepare the request for the veterinarian, technician, client-service representative, and pet owner.
The workflow must distinguish administrative coordination from clinical judgment. Diagnosis, treatment, clinical triage, prescribing, interpretation of results, and emergency guidance remain with qualified people and approved clinical systems.
A veterinary deployment should test species and patient matching, urgent symptom language, after-hours routing, prescription review, and multiple pets per household. It should also test duplicate records, unavailable appointments, failed messages, inaccessible systems, and the point where a staff member takes over with the conversation and attempted actions already visible.
Exception path
Show missing information, conflicting records, unavailable systems, policy boundaries, failed actions, and the named owner.
Human path
Keep approval, judgment, safety, relationship risk, and unresolved ambiguity with the accountable person.