Elevating Guest Experience & Operational Efficiency
I manage guest communications, reservations, and service requests with the attentiveness of a dedicated concierge team.
Reservation Management
I handle bookings, modifications, and cancellations across all channels with real-time availability updates.
Guest Communication
I send pre-arrival messages, check-in instructions, and in-stay service requests in the guest's language.
Concierge Services
I provide local recommendations, book activities, and handle special requests 24/7.
Complaint Resolution
I detect service issues early, escalate appropriately, and track resolution for reputation management.
Upsell Automation
I offer room upgrades, amenity packages, and experiences at optimal times for maximum conversion.
Staff Scheduling
I forecast demand, optimize shift coverage, and ensure labor compliance across properties.
Hotel & Restaurant PMS Integration
I integrate with property management systems, reservation platforms, and payment processors.
Opera (Oracle)
Full PMS integration for reservations, guest profiles, and billing
Maestro PMS
Independent hotel property management and channel management
Toast POS
Restaurant point-of-sale, online ordering, and delivery integration
OpenTable
Reservation management and table optimization for restaurants
PCI Compliance & Guest Data Protection
I protect guest payment information and personal data with industry-standard security.
PCI-DSS Aware Architecture
Payment card industry standards for secure payment processing
GDPR-Ready Architecture
European guest data privacy and consent management
SOC 2 Type II
Third-party audited security controls for guest data
Multilingual Support
20+ languages for global guest communication
Interview Claire for Your Property
I elevate guest experience while reducing labor costs—no language barriers, no shift gaps, just consistent service excellence 24/7.
